FREQUENTLY ASKED QUESTIONS Are
your items used?
Everything
we sell is 100% brand new, never worn or damaged.
Is
this website real?
"Why are your prices so low?" or "Is this
website real?" These are questions we get asked quite a lot, and it’s very
understandable, considering the selection of merchandise we carry and sell for
only $5.99 or less.
The merchandise we
sell is high quality and 100% brand new. Our items have never been worn, and
are not store returns or damages. We buy our merchandise directly from local
manufacturers all around the world but mostly from right here in Los Angeles,
CA, where we are based out of.
We have a long
history with a lot of the manufacturers we work with therefore are able to
purchase large quantity from them at lowest possible prices. Because we do not
have the huge expenses of a regular brick and mortar retail store we are able
to pass on the savings to our customers and offer everything for one low price
of $5.99 or LESS.
Please check out
hundreds of reviews done on YouTube as well as our Facebook page for feedback
from our customers.
FACEBOOK LINK BELOW
http://www.facebook.com/pages/599fashioncom/125992944086915
What is your return policy?
We offer a hassle free return policy, with free return shipping for any
items you are not 100% satisfied with.
Please click on the link below to view our return
policy. Or visit the “returns” page on our website.
http://www.599fashion.com/Returns_ep_35-1.html
What size should I order?
We have a size chart on the website
you can use as reference when deciding on which size to purchase. Also our live
models measurements are also listed for each item as well as what size they are
wearing. You can use this as a very good reference as well.
How often do you receive new items?
Because our items sell out quickly,
our inventory changes very fast, new items are added about 4 – 5 times a week.
How much is your shipping?
The shipping cost is based on the dollar amount of your order. Please click
on the link below to view the shipping chart.
http://www.599fashion.com/Shipping_ep_34-1.html How
long does it take for you to process an order?
Orders
are processed within 1-2 business days from Monday to Friday only. Processing includes payment and order
confirmation and packing for shipping via USPS or UPS. Orders received over the weekend or on
holidays will be processed on the next business day.
Why
am I being asked to submit additional documents before my order is processed?
Some
cases with certain credit card transactions in order to prevent fraudulent charge backs,
we are obligated to ask for additional documents
to confirm the transaction is valid and authorized.
Why
is my order on hold?
Some
orders with different billing and shipping information may take an additional 3
business days to process. In addition,
the customer will be contacted via email or phone and maybe asked to submit a
most recent photo ID with a copy of a bill for verification. We apologize for this inconvenience, but
we’ve been having a lot of fraudulent transactions and our company cannot keep
offering the prices we have online unless these are addressed. We stand behind the quality and especially
the prices of the merchandise we sell online and be assured that these steps
are taken so you can continue to enjoy a wide variety of fashion clothing and
accessories for $ 5.99 or less.
Why
did I receive an email asking for a replacement item for an order I already
completed?
In
the event that some items in your order are out of stock or unavailable, we
will try to contact you via email and have you replace the item before we
complete and ship it. Please allow an
additional 2 business days for processing.
If we do not hear from you within 1 or 2 days then we will ship the
order as is and refund your original form of payment for the items that were
not shipped.
Do
you take orders over the phone?
Please
call us at our toll free number for help completing your orders, 1-866-728-3141.
What
if I want to change or cancel my order?
You
can modify or cancel your order within 1 business day or if your order has not
shipped out from our warehouse. Please
notify us immediately by calling our toll free number during our regular
business hours from 8:30 am to 5:00 pm (US Pacific Standard time) or email us
at info@599fashion.com .
What
payment methods do you accept?
We
accept the following forms of payment for orders within the 50 US states
including the US territories and APOs:
a.Debit/Credit
card payments with the Visa, Master Card, American Express and Discover logo.
b.Paypal
Why
is my credit/debit card being declined?
The
usual decline reasons are:
a.There are not enough funds to pay for the
order.
b.The billing address for the credit/debit card
does not match the one you have in the order.
c.The CVV code or credit card expiration date
you put in is incorrect.
My
credit/debit card payment did not go through but why do I see it deducted from
my account?
It
means there was an attempt to make a purchase using the card but then we were
not allowed to take the payment because of a mismatch on the billing address or
the CVV code. It is a pending charge
that should clear out of your account in 3 to 5 business days.
How
do I check the status of my order?
An
email will be sent to you once your order has been shipped, with tracking
information. You can also track the order using our “track your order” feature
on the home page.
Why
was my order cancelled?
Orders
are cancelled for the following reasons:
a.Your billing address does not match the
shipping address. Documents requested to
verify the validity of the order or the owner of the card used to make the
payment was not received.
b. Incomplete and invalid shipping information.
c.All items in your order are no longer
available.
Do I
have to register before I can place an order?
Yes,
customers who wish to order from 599fashion need to register either before or
during the checkout process.
How
do I register?
Please
go back to the homepage and click on the “My Account” tab on the top of the
page. You can also follow this link: https://www.599fashion.com/myaccount.asp?
When
will you ship my order?
Orders
are usually shipped 1 or 2 business days after an order has been placed from Monday
to Friday only.
It
has been more than 2 business days, why is my order still processing?
We are not able to verify payment and shipping information. Orders with out of stock items usually take
an additional 3 business days to process and ship. Please see related questions under the
heading, “Ordering”.
Do
you ship to APO/FPOs?
We
ship to those addresses including the US territories namely:
American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin
Islands, Federated States of
Micronesia, and Marshall Island |
