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FAQ

FREQUENTLY ASKED QUESTIONS

Are your items used?
Everything we sell is 100% brand new, never worn or damaged.

Is this website real?
"Why are your prices so low?" or "Is this website real?" These are questions we get asked quite a lot, and it’s very understandable, considering the selection of merchandise we carry and sell for only $5.99 or less. 
The merchandise we sell is high quality and 100% brand new. Our items have never been worn, and are not store returns or damages. We buy our merchandise directly from local manufacturers all around the world but mostly from right here in Los Angeles, CA, where we are based out of.  
We have a long history with a lot of the manufacturers we work with therefore are able to purchase large quantity from them at lowest possible prices. Because we do not have the huge expenses of a regular brick and mortar retail store we are able to pass on the savings to our customers and offer everything for one low price of $5.99 or LESS. 
Please check out hundreds of reviews done on YouTube as well as our Facebook page for feedback from our customers.

FACEBOOK LINK BELOW
http://www.facebook.com/pages/599fashioncom/125992944086915

What is your return policy?
We offer a hassle free return policy, with free return shipping for any items you are not 100% satisfied with.
Please click on the link below to view our return policy. Or visit the “returns” page on our website.
http://www.599fashion.com/Returns_ep_35-1.html

What size should I order?
We have a size chart on the website you can use as reference when deciding on which size to purchase. Also our live models measurements are also listed for each item as well as what size they are wearing. You can use this as a very good reference as well.

How often do you receive new items?
Because our items sell out quickly, our inventory changes very fast, new items are added about 4 – 5 times a week.

How much is your shipping?
The shipping cost is based on the dollar amount of your order. Please click on the link below to view the shipping chart.
http://www.599fashion.com/Shipping_ep_34-1.html

How long does it take for you to process an order?
Orders are processed within 1-2 business days from Monday to Friday only.  Processing includes payment and order confirmation and packing for shipping via USPS or UPS.  Orders received over the weekend or on holidays will be processed on the next business day.

Why am I being asked to submit additional documents before my order is processed?
Some cases with certain credit card transactions in order to prevent fraudulent charge backs, we are obligated to ask for additional documents to confirm the transaction is valid and authorized.

Why is my order on hold?
Some orders with different billing and shipping information may take an additional 3 business days to process.  In addition, the customer will be contacted via email or phone and maybe asked to submit a most recent photo ID with a copy of a bill for verification.  We apologize for this inconvenience, but we’ve been having a lot of fraudulent transactions and our company cannot keep offering the prices we have online unless these are addressed.  We stand behind the quality and especially the prices of the merchandise we sell online and be assured that these steps are taken so you can continue to enjoy a wide variety of fashion clothing and accessories for $ 5.99 or less.

Why did I receive an email asking for a replacement item for an order I already completed?
In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it.  Please allow an additional 2 business days for processing.  If we do not hear from you within 1 or 2 days then we will ship the order as is and refund your original form of payment for the items that were not shipped.

Do you take orders over the phone?
Please call us at our toll free number for help completing your orders, 1-866-728-3141.

What if I want to change or cancel my order?
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse.  Please notify us immediately by calling our toll free number during our regular business hours from 8:30 am to 5:00 pm (US Pacific Standard time) or email us at info@599fashion.com .

What payment methods do you accept?
We accept the following forms of payment for orders within the 50 US states including the US territories and APOs:

a.Debit/Credit card payments with the Visa, Master Card, American Express and Discover logo.
b.Paypal

Why is my credit/debit card being declined? 
The usual decline reasons are:

a.There are not enough funds to pay for the order.
b.The billing address for the credit/debit card does not match the one you have in the order.
c.The CVV code or credit card expiration date you put in is incorrect.

My credit/debit card payment did not go through but why do I see it deducted from my account?
It means there was an attempt to make a purchase using the card but then we were not allowed to take the payment because of a mismatch on the billing address or the CVV code.  It is a pending charge that should clear out of your account in 3 to 5 business days.   

How do I check the status of my order?
An email will be sent to you once your order has been shipped, with tracking information. You can also track the order using our “track your order” feature on the home page.      

Why was my order cancelled?
Orders are cancelled for the following reasons:

a.Your billing address does not match the shipping address.  Documents requested to verify the validity of the order or the owner of the card used to make the payment was not received.
b. Incomplete and invalid shipping information.
c.All items in your order are no longer available. 

Do I have to register before I can place an order?
Yes, customers who wish to order from 599fashion need to register either before or during the checkout process. 

How do I register?
Please go back to the homepage and click on the “My Account” tab on the top of the page.  You can also follow this link: https://www.599fashion.com/myaccount.asp?

When will you ship my order?
Orders are usually shipped 1 or 2 business days after an order has been placed from Monday to Friday only. 

It has been more than 2 business days, why is my order still processing?

We are not able to verify payment and shipping information.  Orders with out of stock items usually take an additional 3 business days to process and ship.  Please see related questions under the heading, “Ordering”.

Do you ship to APO/FPOs?
We ship to those addresses including the US territories namely:
American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Federated States  of Micronesia, and Marshall Island

Do you have any physical stores?
We are an exclusive online store only. We do not have any physical retail storefronts.